1. Return Policy

Eligibility For Returns

• Items must be returned within 7 days of delivery.
• Items must be unused, unworn and in their original packaging with tags attached.
• Sale items, customised products and gift cards are non-returnable.

How To Initiate A Return

• Contact our customer support at info@poshwave.in within 7 days of receiving your order.
• Please mention your order number, the item you wish to return and the reason for return.
• Our team will guide you through the return process.

Return Shipping

• Customers are responsible for the return shipping costs unless the item received was damaged or incorrect.
• We recommend using a trackable shipping service to ensure we receive your returned item.

2. Refund Policy

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and the amount will be credited back to your original method of payment within 7–10 business days.
• Shipping charges are non-refundable.

3. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

4. Damaged Or Defective Items

• In case you receive a damaged, defective or wrong item, please contact us immediately with photo proof.
• We will arrange a replacement or a full refund at no additional cost.