This policy explains how PoshWave ships your orders, expected delivery timelines within India, and what to do if something goes wrong in transit.
Effective Date: 12 July 2026
1. Shipping Coverage
We currently ship across India through trusted third-party courier partners.
Serviceability of your PIN code is confirmed at checkout. If an address is unserviceable, our team will contact you to arrange an alternative or issue a full refund.
2. Order Processing Time
Orders are processed and dispatched within 1–2 business days of payment confirmation.
Orders placed on Sundays or public holidays are processed on the next business day.
During sale events or festive periods, processing may take slightly longer — we will keep you informed.
3. Estimated Delivery Timelines
Metro cities: approximately 3–7 business days from dispatch.
Rest of India: approximately 5–10 business days from dispatch.
These timelines are estimates, not guarantees. Actual delivery may vary based on your location and the courier partner’s network.
4. Shipping Charges
Shipping charges, if applicable, are calculated and clearly displayed at checkout before you make payment.
Any free-shipping promotions will be automatically applied at checkout when their conditions are met.
5. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation with a tracking number via email and/or SMS/WhatsApp.
Tracking information may take 24–48 hours to become active on the courier partner’s website.
6. Delays & Exceptions
We are not responsible for delays caused by courier partners, weather conditions, strikes, regional restrictions or other circumstances beyond our reasonable control.
If your shipment is significantly delayed, contact us and we will follow up with the courier partner on your behalf.
7. Address Accuracy & Undeliverable Packages
Please ensure your shipping address, PIN code and phone number are complete and accurate. PoshWave is not responsible for non-delivery due to incorrect or incomplete address details provided by the customer.
If a package is returned to us as undeliverable (wrong address, repeated failed delivery attempts or refusal), we will contact you. Re-shipment may attract additional shipping charges.
8. Damaged, Lost Or Tampered Shipments
If the outer packaging appears damaged or tampered with at the time of delivery, please do not accept the package and inform us immediately.
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund as per our Refund & Return Policy.
If a shipment is confirmed lost in transit by the courier partner, we will re-ship the order or issue a full refund.
9. Contact Us
For any questions about shipping and delivery, please contact:
