Return & Refund

At PoshWave, we strive to ensure that you are completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help!

1. Return Policy

Eligibility for Returns:
- Items must be returned within 7 days of delivery.
- Items must be unused, unworn, and in their original packaging with tags attached.
- Sale items, customized products, and gift cards are non-returnable.
How to Initiate a Return:
- Contact our customer support at info@poshwave.in within 7 days of receiving your order.
- Please mention your order number, the item you wish to return, and the reason for return.
- Our team will guide you through the return process.
Return Shipping:
- Customers are responsible for the return shipping costs unless the item received was damaged or incorrect.
- We recommend using a trackable shipping service to ensure we receive your returned item.

2. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and the amount will be credited back to your original method of payment within 7–10 business days.
Shipping charges are non-refundable.

3. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

4. Damaged or Defective Items

In case you receive a damaged, defective, or wrong item, please contact us immediately with a photo proof.
We will arrange a replacement or a full refund at no additional cost.